Refund policy

We want you to be happy with your LumaRoot Hat. If something isn't right, email us at hello@growlumaroot.com and we'll help.

Returns. You can request a return within 30 days of receiving your order. Items must be unused, in the condition you received them, and in the original packaging. Please email us before sending anything back; returns sent without an approved request can't be accepted. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items. Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and a photo, and we'll send a replacement or issue a refund at no cost to you.

Refunds. After we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method. Please allow up to 10 business days for your bank to process it.

Cancellations. To cancel, email us as soon as possible. If your order hasn't been processed for shipping yet, we'll cancel it and refund you in full. Once it has been processed, it can't be cancelled but can be returned under this policy.